Cancellation & Refund Policy :

Thanks for shopping at Vanshah Crafts

We sincerely hope that you would not wish to cancel an order once placed. That being said, if the situation does arise, kindly note our policy as given below -

• We will be able to accept cancellation requests any time before we ship your order. However, we cannot cancel orders once the shipment is out of our warehouse for delivery
• Please note that we will not be able to replace the product for any of the factors as stated above in ‘a few things you must understand’ section
• If the package is found to be tampered from outside, please refuse to accept the package and return the same to the courier/delivery boy. Also, intimate us immediately at sales@vanshahcraft.com so that we can take it up with the logistics company. We will replace the package under such circumstances.
• If the delivered product is found damaged inside on receipt then we will have the same replaced. In such a scenario, we would request you to email us images of the damaged piece within 24 hours of receiving the product, in order to enable a replacement. The replacement would require around 7 to 10 working days from the date of receipt of your damaged product
• If the product is not in stock, you may choose any other product of the same value. However, in the event that you do not wish to buy any other product in place of the ordered one, then we will refund the money with 10 working days from date of receipt of your email indicating the same.
• We do not take returns of products that are not reported damaged within 24 hours of receiving the product.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. We will only take returns for defects from our end.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are not refundable. It will take 3-5 days for the product to reach your address.

 
Contact Us

 If you have any questions on how to return your item to us, contact us at support@vanshahcraft.com